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Conditions générales

Last updated: 9 January 2026

1. General Information

These Terms and Conditions govern the sale of products through the website operated by Mooring Solution.

By placing an order on this website, you confirm that you have read, understood, and accepted these Terms and Conditions.

These Terms apply to consumers within the European Union and the United Kingdom and are subject to mandatory consumer protection laws applicable in your country of residence.

2. Company Details

Company name: Mooring Solution

Registered address:

BATIMENT FINISTERE MER VENT

RUE DE PORT LA FORET

29940 LA FORET-FOUESNANT

France

Email: info@mooring-solution.com

Telephone: +33 6 21 04 34 37

3. Products

Mooring Solution sells physical marine products intended to assist sailors during anchoring operations.

The product package may include:

  • A Morphéis buoy
  • An electronic unit mounted on the buoy

  • A receiver unit for the vessel

  • A user manual

  • An induction charger


All products sold are intended exclusively for marine use.

4. Intended Use and Safety Disclaimer

The Morphéis system is designed to provide information relating to the status of an anchor.

The product:

  • Is an aid only
  • Does not replace seamanship, crew competence, or proper anchoring procedures
  • Does not guarantee vessel safety, holding power, or protection against anchor drag

Anchoring is an inherently risky activity, particularly at night or when the crew is ashore. Users remain solely responsible for:

  • The safety of their vessel
  • The safety of passengers and crew
  • Monitoring weather, seabed, and anchoring conditions

The user must always exercise independent judgement.

5. Technical and Environmental Limits

The product is designed to operate within the following limits:

  • Operating temperature: -20°C to +60°C
  • Maximum operating depth: 23 metres

Utilisation inappropriée, including but not limited to:

  • Submerging electronic components beyond specified limits
  • Exposing components to seawater where prohibited
  • Rough handling or improper installation

may result in malfunction and exclusion from warranty coverage.

6. Orders

Orders are placed through the website and are subject to availability.

Mooring Solution reserves the right to:

  • Refuse or cancel an order in case of stock issues
  • Refuse or cancel an order in case of suspected fraud or misuse
  • Cancel an order prior to dispatch with a full refund

Order confirmation does not constitute acceptance until the order has been processed.

7. Pricing

All prices are displayed in euros and include applicable VAT unless stated otherwise.

Shipping costs, customs duties, and import taxes may apply depending on the delivery destination and are the responsibility of the customer unless explicitly stated otherwise.

Prices may be updated at any time without prior notice.

8. Payment

Payments are processed securely via Stripe.

Accepted payment methods may include:

  • Credit and debit cards (Visa, Mastercard, American Express)
  • Apple Pay
  • Google Pay
  • Other Stripe-supported payment methods

Additional financing or instalment options (such as Klarna or similar providers) may be offered and are subject to the terms of the respective provider.

Payment is taken at the time of order.

9. Delivery

Products are shipped from France.

Estimated delivery times are provided for guidance only and may vary due to:

  • Production capacity
  • Stock availability

  • Weather conditions
  • Logistics constraints

Mooring Solution cannot be held responsible for delays beyond its reasonable control.

10. Droit de rétractation (consommateurs de l’UE)

Conformément au droit de la consommation de l’Union européenne, les clients disposent d’un droit de rétractation de 14 jours à compter de la réception des marchandises, sans avoir à justifier leur décision.

Conditions de retour :

  • Les produits peuvent avoir été ouverts et inspectés
  • Les produits ne doivent pas avoir été utilisés
  • Les produits doivent être retournés en bon état

Les remboursements incluront les frais d’expédition initiaux.

Frais de retour :

  • Sont à la charge du client si le produit ne lui convient pas
  • Sont à la charge de Mooring Solution si le produit est défectueux

11. Garantie et garantie légale

Tous les produits bénéficient de la garantie légale de conformité de l’Union européenne de deux (2) ans. Garantie de 2 ans incluse, avec une extension optionnelle d’1 an pour 75 €.

La garantie couvre les défauts survenant dans le cadre d’une utilisation normale, notamment :

  • Infiltration d’eau dans le boîtier électronique
  • Défaillance du blocage automatique du cordage
  • Rupture du cordage
  • Dysfonctionnement du logiciel
  • Défaillance de la batterie

La garantie ne couvre pas :

  • Installation incorrecte
  • Utilisation inappropriée
  • Dépassement des limites de profondeur ou de température
  • Dommages mécaniques causés par une utilisation inappropriée ou une manipulation brutale

Une preuve d’achat est requise.

Mooring Solution procédera, à sa discrétion, à la réparation ou au remplacement des produits défectueux.

12. Limitation of Liability

To the fullest extent permitted by law, Mooring Solution shall not be liable for:

  • Loss or damage to vessels
  • Loss or damage to adjacent vessels
  • Indirect or consequential losses
  • Loss or theft of the product
  • Damage resulting from misuse or improper installation

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

13. Intellectual Property

All intellectual property rights relating to the products, software, manuals, and website content remain the exclusive property of Mooring Solution.

Unauthorised use, reproduction, or distribution is prohibited.

14. Data Protection

Personal data is processed in accordance with applicable data protection laws.

Further information is available in the Privacy Policy.

15. Governing Law and Jurisdiction

These Terms and Conditions are governed by French law.

Any disputes shall fall under the exclusive jurisdiction of the competent courts of Quimper, France, unless mandatory consumer protection laws provide otherwise.

16. Changes to These Terms

Mooring Solution reserves the right to modify these Terms and Conditions at any time.

The version applicable to your order is the version in force at the time of purchase.